TERMS AND CONDITIONS

SECTION A: EQUIPMENT HIRE

1. Loss or Damage

Hired equipment is the full responsibility of the Hirer. Any loss and/or damages will be charged

back to the Hirer.

2. Public liability insurance, injury or damage to hirer or third persons or property

The hirer shall not have any claim against the Owner for loss or damage suffered by the hirer as

a result of the Hirer’s use of the equipment and further the Hirer will indemnify the Owner

against any claim made against the Owner by a third person or other losses arising out of the

use of the equipment by the hirer.

3. Late Return

If we are not notified of a late return prior to the return date listed in the agreement, hire will be

charged at twice the original hire rate.

4. Accessories

Any of the standard accessories or cables missing will be charged for.

5. No assignment of Hire Agreement

This agreement is personal to the Hirer of the equipment. The person signing this document for

and on behalf of the Hirer (if not personally the Hirer) confirms that he or she has the authority

of the Hirer to make this contract on the Hirer’s behalf and that he is not empowered by the

Hirer to break this agreement. The person so signing hereby indemnifies the Owner against all

losses and costs that may be incurred as a result of the person so signing the agreement failing

to have such power of authority.

6. Owners right to terminate the hire

The Owner reserves the right to terminate the hire at any time and will not be responsible to the

Hirer for any loss he may claim to have suffered in respect of such a termination.

7. Care of equipment and breakdowns

a. The Hirer shall take proper care of the equipment and shall indemnify the Owner against any

damage or loss arising out of its use or theft.

b. The Hirer warrants he or she is competent and qualified to use the equipment in the way that

it is designed.

c. Breakdowns through misuse shall in no way shorten the term of period of hire charging.

d. It is the Hirer’s responsibility to satisfy himself or herself that the equipment is suitable for the

use intended and it is used in a way that complies with all statutory and legal requirements.

e. The equipment does not purport to be in brand new condition or equal to brand new

condition but all items are understood to be in good working condition at the time of hire.

f. The Owner is not liable for any loss or damage caused by the Hirer as a result of a breakdown

of equipment, however caused.

g. The Hirer shall be liable for any loss or damage caused by overloading, connection to

incorrect voltage, mysterious disappearance, theft, fire, damage in transit, loss in transit or

misuse in any way.

8. Determination of value for damage or loss

The value for loss or damage will be assessed based on the brand new replacement value or

any repair work necessary.

9. Delivery and removal of equipment

The Hirer authorises the Owner or his agent full access to property where the equipment may

be sited to deliver or recover the equipment in hire.

10. Freight and delivery charges

Responsibility of the Hirer, unless otherwise arranged prior to the Hire. The Owner accepts no

liability or responsibility for any delays or freight insurance, or any damages arising from delays

in delivery or transit time.

11. Delivery and collection chargers

Responsibility of the Hirer, unless otherwise arranged prior to the Hire. The

Owner accepts no liability or responsibility for any delays or freight insurance,

or any costs incurred in freight.

12. Possession

The hirer must not transfer possession of the equipment stated above for the duration of the

hire, unless agreed upon in writing with Cue-Go Limited.

13. Cleaning Charge

A cleaning charge will apply if the dry hired equipment (including cables) requires cleaning

upon return.

14. Excessive noise direction

The equipment hired must be used in a manner that does not cause nuisance to neighbours

and nearby properties. If an excessive noise direction notice is received, speakers must be

turned off immediately and The Owner should be notified.

15. Cancellation

Events cancelled 7 days prior to the start date of the event, Cue-Go Limited reserves the right

to charge all reasonable costs incurred in relation to the event up to this point. Events

cancelled within 7 days of the start day of the event, will attract up to 50% of the total charge

of the entire event. Events cancelled within 48 hours of the start day of the event, will attract up

to 100% of the total charge of the entire event. The start date of the event is defined as the first

day equipment left, or was going to leave, the Cue-Go workshop for your event, or the first day

any billable work was, or was going to be, undertaken for your event.

16. Payment Terms

Full payment must be made within 14 days following the last day of the event, unless a prior

arrangement has been made in writing. If full payment has not been made by this deadlines,

interest will be charge at 10% per month, or part thereof on the outstanding balance. Where a

50% deposit is specified in the Quote summary, please ensure this payment is made 14 days

prior to any work being done, or equipment being delivered, for the event.

SECTION B: SERVICES & SERVICE+

1. Service timeframes

Cue-Go reserves the right to appoint its own timeframe for a selected service, so far as

reasonably practicable. Where a client has requested a specified timeframe, Cue-Go will aim

to adhere to this time.

2. Subscriptions

Where Cue-Go Ltd provides subscription-based services for a product, the user agrees to a

minimum term of 12 months, unless otherwise specified. All subscriptions are charged through

Stripe, and will appear on your bank records as “CUE-GO”, repeated inquiries regarding this

statement may incur administrative fees. Unless otherwise specified, Cue-Go reserves the right

to charge a subscription at the specified interval.

3. Refunds

Cue-Go retains the discretion of refunds, and is not obligated to refund a purchase or

subscription if a service has already been performed, or has been booked and is cancelled

within 7 days. Cue-Go will process refunds as credit towards a future purchase, and will not

refund any cash amounts. All refund and credit applications will incur a $30 administrative fee.

4. Service+ Product Exclusions

Product exclusions may apply to the discount rates set out in the “For Companies” and “For

Venues” subscription plans. Included at all times in the product exclusions are:

- Items that are already on sale at the manufacturer or warehouse distributor for any

amounts.

- Consumables, including any items below a RRP value of $100.

- Any items that the warehouse distributor or manufacturer does not allow further discounts

on.

- All Apple products, including but not limited to, the MacBook Pro or Air

series, all iPads, all iPhones, all iMacs, Mac Studio, Mac Studio Displays

and accessories.

- Any other product that Cue-Go does not deem fit to discount at the time

of purchase, discounting is at full discretion of Cue-Go. Cue-Go does not accept liability

for price increases or decreases caused by manufacturer disruption.

5. Services

Advertised prices for Service+ members is entirely dependent on the current economic

situation, and takes up to 25% off the standard hourly rate for technicians ($38/hour), unless

otherwise quoted.

6. Event Coverage

The classification of ‘minor event’ needs to meet the following conditions:

- The venue cannot hold more than 100 patrons, if inside, or 300 patrons, if outside.

- The event is a single-day event, and will not require more than 8 hours of labour, if more

than 8 hours of labour is required, it will be billed at the conventional $38/hour unless

otherwise specified in an agreement.

- No more than 1 technician is required to assist with the event.

The classification of a ‘major event’ needs to meet the following conditions:

- The venue cannot hold more than 650 patrons, or 1000 patrons, if outside.

- The event is no longer than 3 days, any additional days will be billed at the standard dayrate.

- No more than 2 technicians are required to assist with the event.

7. Emergency Technical Supplies

The 24/7 technical supplies or services offered in some Service+ plans contain the following

categories:

- Emergency Technical Supplies includes cables, hardware, tools, or consumables. It does

NOT include any equipment valued over $100, lighting, or audio-visual equipment.

- Emergency Technical Services includes labour of less than 30 minutes, and is intended to

quickly fix broken wiring or educate technical operators that aren’t employed by Cue-Go.

8. Discounted Service Rates

Estimations for the ‘For Artist’ Discounted Service Rates is based on a yearly breakdown, where

the artist has at least one show per month, and saves on average $40 (which equals to approx.

1 free hour of labour, sponsored as pro-bono). Discounted Service Rates cannot be claimed in

one go, and advertised values are not a guarantee of discounts collected by the artist. Savings

discounts cannot be exchanged for cash, or any other form of payment from Cue-Go to the

client.

SECTION C: CUE-GO COMMERCIAL

1. Product Purchasing

Cue-Go completes all product purchasing as a reseller to MDR Sound & Lighting Limited and

Surplustronics Limited. As such, any marketing material used by Cue-Go to promote brands

such as (not limited to), Chauvet DJ, Chauvet Professional, EuroTruss, BeamZ, and Chamsys, is

not endorsed by either MDR Sound & Lighting Limited or Surplustronics Limited. All pricing is at

the discretion of Cue-Go, and is directly correlated to market pricing set by our warehouse

partners.

2. Returns and Refunds

Returns and refunds are accepted for faulty goods that are covered under the manufacturer’s

warranty, since Cue-Go is not the primary merchant and only a reseller, warranty claims will be

processed by the primary merchant (MDR Sound & Lighting or Surplustronics). Cue-Go accepts

no liability for damaged goods during shipping, faulty goods that are not covered under

warranty, or goods damaged by the client. Any disputes will be processed to the

corresponding merchant. Where refunds are offered, and administration fee from the primary

merchant may be deducted, Cue-Go will only refund the amount that has been approved by

the primary merchant.

- All refund requests must have their original packaging, Cue-Go cannot accept items that

aren’t in their original packaging.

3. Installations

Cue-Go offers discounted installation pricing for Service+ “For Venues”

subscribers. Cue-Go accepts full responsibility for faulty installations, and

replacements or gift cards will be issued if a fault has been found during the

installation. Cue-Go will not refund cash amounts for faulty installations. Disputes will be

handled by an independent party (in most cases, a representative from MDR).

4. Credit Limits

Cue-Go does not offer credit accounts at this point in time, this means that all invoices will be

due within 14 days of issue, and may incur late fees after the 20th of the next month (after

issue). Late fees will correspond to late fees introduced by the primary merchant, and will

include an administration fee of 5% per month.

5. Debt & Default

All equipment that is delivered prior to an invoice being paid is under the ownership of Cue-Go

Limited, and the client acknowledges that Cue-Go is at liberty to remove any and all

equipment that has not been paid for, from the client’s property.

- If the client refuses to pay, Cue-Go is at liberty to launch legal action in order to receive

compensation for losses and damages.

- Any debt collection measures taken by Cue-Go